Packaged Software:

Returned items must be unopened, sealed, and in "like new" or resalable condition. We cannot accept returns for software that has been opened, installed or activated. If you receive software that is damaged or defective, we can only replace it with the same title and version. Refunds cannot be issued more than 14 days after the date of purchase. We apologize that Edward A. Greenwood, Inc. cannot refund your original or return shipping expenses.

Digital Downloads:

We apologize that Edward A. Greenwood, Inc. cannot offer refunds for software downloads. We strongly encourage users to download a free trial version before making a purchase. If you purchase a download, and you are unable to download the software, we will make arrangements to mail you a copy on CD. Note, we regularly offer free upgrades to correct issues and improve all of our products.

All refunds are given in the same form of payment originally used for purchase.

Procedure For Returning An Item:

Place the package and any literature provided in a padded shipping envelope (or standard envelope with bubble wrap). Include your name and order number on a separate sheet of paper. Tell us what we can do to improve (optional). Send your return to the address below. We strongly recommend using tracking and insurance. Again, we can only accept sealed, unopened packages.

Edward A. Greenwood, Inc.
Attn: Returns
One Longfellow Place
Suite 2924
Boston, MA 02114